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Women forums in IT industry – hype or real?


I have had very interesting conversations with many on the need to start a Women’s Forum  in  IT corporates -  It ranged from “This is a long felt need”  to   “why only Women’s initiative – why not Men’s initiative? call it gender equality!!!….”

Over the years in IT industry, I hardly saw any situation where women can operate differently because they are women. When we assess someone’s capabilities to fit into IT industry, we look for standard traits -  Zero-defect project deliveries, vast domain knowledge, excellent communication and team management skills, client-facing capabilities ……..  all these are gender-inclusive expectations in our industry.

Research has also proven that women have a higher EQ (Emotional Quotient), which in today’s corporate world is rated higher than IQ – this actually gives women an edge over men in problem solving.  The recent trend analysis also concludes that corporates which have women as part of senior management have done much better than those who do not.

Ideally, with the above two facts, the women workforce in IT industry should be at a minimum of 50%.  In reality, statistics show that women workforce ranges between 25% to 30% and less than 15% of senior management in most global IT companies.

The reason for lesser percentage of women is mostly attributed to women’s extended role in family and childcare – this is true globally. Surveys have concluded that in households where men and women work, women still do twice as much housework and thrice as much childcare.

How do we enable women workforce to sustain their career aspirations while they manage their housework and childcare responsibilities   -   this is the major trigger for many IT corporates to start  corporate programs supporting women -  Ideally, from my perspective, these forums/programs need to

  • enable women workforce with additional skills required to multitask
  • leverage women’s potential for furthering organization goals
  • retain women talent
  • establish the IT corporate as “employer of choice” by women workforce

So, what can women do to with the support from these forums??

  • KNOW YOURSELF – “As a man thinketh in his heart, so is he” – James Allen.   With understanding themselves, comes the wisdom – with wisdom comes the personal power.
  • DEVELOP SKILLS – Ensure they develop skills which continue to give them the financial independence.  This is very critical – with financial independence comes a lot of responsibility and with responsibility, they grow as an individual
  • BE AWARE AND EMBRACE CHANGE –   Continuously challenge their limits – every archiver (Gender inclusive!) has done this!

We need a whole lot of committed change agents  who can make this change……and be part of the change!!   Till then, the debate on the need for  women’s forum will continue…and probably the cheeky lot will continue to check about the need for men’s forum!!

Pranav Mistry – making India proud!


Almost few years back, while we were stuck in a traffic jam, the little one was getting restless.  Reason - We will miss her favorite TV show.  To keep the cool, I was telling her that how nice it will be if we have some technology where we can get to just beam the TV rays on any surface and we can watch TV anywhere.  That idea kept the conversation interesting and saved the day.  It was long still I forgot about this -  and then, one of the days I saw the details of the project by Pranav Mistry  -  Sixth Sense. You can watch the video here.  I was amazed about his innovation and felt that what I discussed with my kid may become a reality sooner than I thought.    I was very impressed by this Indian researcher’s innovation quotient.

The last 2.5 years, I have been following randomly about Pranav Mistry’s projects.   They were very interesting.  The latest one was Sparsh which he presented in the Nasscom‘s India Leadership Forum last week.  As always, Sparsh was also equally impressive  -  a technology which conceptually transfer media from one digital device to your body and pass it to the other digital device by simple touch gestures.  Watch the video here.

But this post is just beyond Pranav Mistry’s innovation quotient  -  It is about his Social Awareness and his thought about giving back to the society.  Pranav is very open in sharing his ideas and even technologies for free.  In the current world of commercialism where every company plan to make money with every new version of their gadgets (ipad 2, 3 and so on of Apple is an example!), it was very unique that he is doing this.  I was very curious about this part of Pranav   -   how is he going to get his fundings for future research if he is going to give his ideas/technology for free.   I was more than convinced when I read his response to almost same question asked by a reporter……..this is what Pranav says

Yes, many people tell me that I can make lots of money if I sell the patented  technologies I have helped create. But my goal isn’t to be the richest person in  the world. And this also has to do with the way I grew up in Palanpur, my hometown. I realised early in life that no one  remembers you post death just because you were a rich person. Do YOU remember  such a person? We now know the richest when they are alive. But do you know the  top 10 richest of 18th century? But we all do know Albert Einstein, Mother  Teresa, so we do remember those who make a change in history. We always remember  those who contribute to society. And money shall come and go, I shall have  enough to be happy but not necessarily want so much that I don’t know what to do  with it.

Read more: http://forbesindia.com/blog/technology/touch-of-genius-pranav-mistry-introduces-sparsh/#ixzz1mjwwm9BU

I was amazed by this clarity!!   Here is one Indian in the new generation who not only is a great technical wiz kid, but the one who thinks of society…………makes us proud.

Congratulations and all the best, Pranav!!

Related Posts: 

Indian Women – Addendum to Chetan Bhagat’s article!!


This Times of India article from Chetan Bhagat has been well read across India……..I got it forwarded from my collegue who thinks it is real nice quirky….Coming from Chetan ,  it has to be!  – you should read Two States to see what I mean, he indeed has a quirky sense of humour ……..

When I read this article first, I had an immediate good feeling  -  ‘oh-so-good’ of a celebrity guy to appreciate what a women goes through and give suggestions to be stress free…..  To make the ‘oh-so-good’ feeling last for ever…..i had to edit/ add to Chetan’s suggestions…

  1. It is nice of Chetan to make women aware of their power on  mother in laws……:) ….Be aware that women are all powerful  even beyond their mother-in-law….and always remember, with Power comes responsibility…
  2. Absolutely agree with Chetan…….do remember, doing A GOOD JOB is the key….once you understand the key, this law applies to all genders…..
  3. Financial freedom is a bliss… again,  expand your boundaries beyond your mother-in-laws and husband…… women got to be economically independent to say “go take a hike” to far more people beyond their husband and mother-in-law…..
  4. I am sure Chetan meant good when he came out with suggestion for the “STRESSED” women at large…. Still, I find it tough to stop thinking on why this suggestion for women to be less competitive on this gender inclusive world?? …..remember women are much smarter species of homo sapiens and wired to multitask…as long as women can prioritize their responsibilities, they are fine….Women still will be a
    A+  in that one thing (or many)  they want to be, if they want to be!!…….Set your goal and go for it, girl!! 
  5. When it comes to tiffin dubba and  diet, I agree with Chetan…. For me, Indian women think much beyond tiffin dubba and looks..…….and  women  are COMPETITIVE as they want to make a better world for themselves than what it was yesterday……..Just that  they compete on things which are larger than their tiffin dubba and looks ………..…so, let women keep that competitiveness with themselves……losing it may end up giving more stress!!

I may be biased too   (may be it is an Indian thing)……. for me, Indian women at large fight beyond mother-in-laws, husbands and bosses…………

I read  that in a recent survey India ranks as the fourth most dangerous country for women to live in (Afghanistan, Democratic Republic of Congo, Pakistan ranks above us)….….

Indian women are the most indomitable as I see   - they definitely need the spirit of competitiveness -  they will continue to be compassionate ..

Create an environment of inclusivity for the Indian women at large…….consider them as equals (in our heart, we know they are FIRST among equals) … that will take their stress away!!

CHERISH WOMANHOOD…  :) :) :)

Marriage – Osho


  • Author -  Osho
  • Category – Non fiction
  • Rating  -  Not sure if I can rate it!!!   :(

This book is a collection of Osho’s preaching and excerpt from his other books……….. .all about marriage!!! 

 Now, let me be honest.  I did not completely enjoy reading Osho’s thoughts on marriage At times; his thoughts were too stunning and at times too abstract and theoretical to comprehend.  Probably, he had an explanation for my reaction – within his book – “that is because your mind is conditioned about how a women should be and what marriage should be’

 There were some parts of the book which made sense and there were some parts where I felt it is all rhetorical !

 Osho quotes that human beings are polygamous by nature and the institution of marriage forces them against that and supports monogamy. While men invented arranged marriage to bring a framework, they also understood that men need a vent and hence they invented the system of  ‘devadasis’.  Now comes the question  -  IS WOMEN NOT A HUMAN BEING?  She indeed is!! So, why was there no system for women?

 But men planned in such a way that women were reduced to a thing…Women were denied education, they were made to be dependent on men financially – we made a society where women were dependent on men for financial security and also for knowledge (women were denied education, in general)

 It is true that the Indian system of marriage gives stability.  So, West invented a different solution to this polygamous nature  – they went with serial monogamy,  so there were lot of marriages and lot of divorces  they fall in love, marry and then they get out of love and divorce  

 So, marriage puts a constraint and hence it kills love.   Osho reinforces that love is important. 

 While it all made logical sense, I could not stop thinking in the following lines………………

 If marriage is not the right institution and if it kills love, what is his idea about giving a secure home to the children, who are the future generation? 

 Many marriages may lack love. 

 When two individuals, who were tied together by marriage and not by, love……… wanting to lead a peaceful life with integrity….…..over a period of time will definitely develop “AFFECTION, UNDERSTANDING, ADJUSTMENT – all the good things required for a successful partnership. 

 Marriage (with the basic affection and a conscious will to be a better parent) indeed gives an environment where there is higher probability of achieving a physically, mentally and emotionally stable life. And ofcourse, this brings in an environment for the children to grow up so that they become stable individuals.

Somehow the way we human beings are designed, we need both parents -  mom and dad! 

 Probably, marriage is an artificial way of enforcing men and women to establish units that form a cultured society.  For humanity to survive and reach further heights we need certain basic rules and framework in place and what is a better alternate to the institution of marriage?

 If we can come up with a better alternate framework than marriage  -  which is going to achieve love and affection and also provide a stability in life  -   who is going to complain??!!!

 Today, marriage works and there is no alternate which is better  :)

Living one’s own life!!


……………my first reaction was of profound shock and disbelief.

It was a typical conversation on that day too -   as always, I have been the one talking and going on and on about the mundane things in life, without a damn about whether I am talking sense!  I think this mindless, reckless talk happens only when the other person you are with is someone who understands you inherently – not just by the words you speak, but by being your buddy for the last 20 years without any expectations!!

And suddenly, I feel that there is something my friend is waiting to share – I slow down and listen  and the story unravels itself in front of my eyes  –  and  I was shocked and could not believe what I heard!!

Coming from a small town and being brought up in a ‘oh-so-orthodox’ culture with similar social status –  me and my friend share very similar thoughts on what is right and what is wrong (call it ‘values’?). I agree that our thought process and values (rights and wrongs) are mostly shaped based on our upbringing and is a legacy.

The story is about an extra marital affair – yes !!…my shock was due to the fact that one of the close female relatives of my friend had chosen a different life ( it is with another man).  I was shocked and angry because of what this made to my friend’s family -  a teenage daughter and a tween age son lost their mother -  not to mention the fact that a ‘oh-so-orthodox’ household lost its ‘bahurani’ (master of the house) and the  aging in-laws lost their ‘bahu’ and  the rich (reasonably handsome) husband lost a wife and her parents lost their ‘pride’ in the society!

I listened intently to the whole story – impact on the family, what our little town biggies think about it, how the elders at home are taking it, how the children are taking it – I was ANGRY!!

It kept haunting me…… her daughter will be ready to be married off in another 6-7 years from now……..and this mindless lady put her life in front of her kids!! How dare she do this???

Couple of days passed and it was the weekend – I was killing time watching the movie “The perfect man”  in the television -  It was an average movie – an American romcom, a story of a teenager.

The teenager is upset of moving cities frequently as her single mom has personal meltdowns involving second-rate guys in the cities they move through. The single mom is so desperate to get the right man as she feels her lifetime is ticking away.  To distract her mother from her latest bad choice, the teenager creates an imaginary perfect man to romance the mom and boost her shaky self-esteem.  The story after multiple funny incidents ends “happily-ever-after” with the mom finding her perfect men”.

I never had any qualms about the movie -  it was very natural for me to accept it!

As an afterthought, that night I happen to wonder on why I could feel this movie was natural and why I am angry with the other lady’s action -   both women have kids and they want to live their life  – they have multiple reasons on why they want to choose a different partner in their life.  The only difference was that the movie showed the women including her kids in her plans whereas in this real life incident, the lady left the kids back with her husband – but, is it not her choice?

On further thoughts, I realized that I never felt angry when I heard about the movie stars like Aamir Khan, Saif Ali Khan  (latest addition is Prabhu Deva) choosing a new life partner leaving behind their kids with their former wives.  So, why is that I am angry on this incident now?

-          Is it because

  •  I can relate to this ‘oh-so-orthodox’ scenario?
  • In a ‘oh-so-orthodox’ scenario, I probably expect the mom to be glued to her kids, irrespective of whether she like living her life with her husband and in-laws.  I get angry and fume that how can a mom of a teenager look for her own life?
  • she is a women and not a man like Aamir Khan or Saif Ali Khan who did the same thing?
  • I am a hypocrite    – can take it if it happens elsewhere but not in my circle?

More and more I think of it……… Gosh!  Am I turning SYMPATHETIC??  Looked like I am suddenly feeling sympathetic with the lady  ((I got to admit that I am far from being empathetic  -  thanks to my conditioning during early years of ‘oh-so-orthodox’ family). But the thought of a teenage daughter, aging in-laws brings back the anger in me.

No, I think I am still not clear. I am honestly confused!!   Is it Anger or Sympathy?

This post is participating in a contest and you can vote for it in indiblogger. I declare that any monetary benefit(Rs.75k worth prizes) I get through this contest will be  contributed to the non profit organization - OnlySuccess Foundation.  If you have similar fire freeze moments, you can share it in the closeup  facebook page.

 Further thoughts:  This situation is a plain simple case of someone wanting to live their life. As a society, we still have a long way to even assess a case like this, but as an individual we get emotional over these.  The individuals are mostly pushed to a corner – forced to make a choice between living their life and living as per society’s norms.  In a western culture, probably there are ways where they can still live their life and also be socially accepted.  But that brings in another debate……..is our culture much sought after across the world??  More to explore………..

Life – the best teacher!


When I was in my college years, I thought that IIMs in India are the best educational institutes and anyone who is graduating/studying in IIM are extraordinary.  Probably this perception (!!) was mostly the result of being parented by two profs at home!!  Education, University and all those academic related stuff was really overrated at home and was default given the highest priority!!.  I still believe they are important, but then the past twenty years have taught me that it solely depends on how an individual is utilizing the education he got in his life!

Over the last twenty years, I have slowly realized that an individual’s capability to face real life situations is not much to do with the educational institute he/she has graduated from  -  may be, this is after the careful analysis of the IIM graduates whom were my bosses,  my reports and my colleagues  – i very strongly believe now that an individual’s learning is mostly determined by how open he is for new ideas, his level of risk taking and interpersonal skills, than by who taught him/her and where he/she graduated from.

My belief was reinforced today, when i came across this article about Siddarth ” what all this IIMA grad learnt after his degree”.   A very inspiring true life story!  I am adding his book  “EAGLE SPOTTED, MESSAGE DECODED”  into my list of books to read!

Life definitely is the best teacher ever!!  And we ought to be thankful it gives us all these experiences to make us complete!

To quote Siddarth, “There were many lessons from IIM-A that might have helped me during my crisis. It teaches you to deal and live in pressure, race against time and win most times. But one thing that come to my mind when I look back at my years at IIM-A, I feel my course would have been complete if I was also taught life skills. How to deal with people and their inflated egos, how to lead and make people see the bigger picture as you see it. Education needs to  go beyond careers, placements and packages”.

Good luck, Siddarth and Nidhi!  God Bless!!

Intentions and Actions


I continue to have this challenge  -  converting my good intentions to actions!   While it can be called as procrastination, i know it is more of my habit to get carried away by my  ‘ doing bigger things in life’  and ignoring the small immediate actions.   I came across this tweet this morning  TTrangarajan says “Intentions are nothing unless backed by actions. God will judge your intention, while man will only judge your actions”

While i was mulling over it through the day, I saw this  in my inbox from Indiblogger promoting the school meal program.  My first reaction was  -  “ok, one more mass philanthropy movement and a good marketing idea!”.   I honestly did not think much when i read it  -  but then, when i saw the details that one blog post will end up feeding 50 children, it struck to me why not i also write about it… -   So here I am making my little effort by willfully getting over my “doing big things” attitude…

Akshaya Patra Foundation was inspired by one of the ISKON gurus (while I am not much of a knowledgeable person when it comes to religious organizations like ISKON, I sure know that the ISKON temple in Bangalore is a must visit for his architectural beauty).  They started ten years back as an independent movement, but later gathered momentum in 2003 with the support of Ministry of Human Resources Development, India.

Today, they feed around 1.2 million children everyday  – what is unique about the whole program is the vision of the program  -  the program is just not a simple focus on feeding hungry children, but the vision is to “No child in India shall be deprived of education because of hunger.”

What is surprising is that for feeding one child for the entire school year it costs only  Rs.525 (approx $11.2)      .  You can donate online also here   -  Akshaya Patra donations.

Let me close my day with a satisfaction of doing a small deed!

Transgender


Actions become involuntary when you do it so many times – our body operates just with our subconscious brain control – like driving a car.

For me, raising the car windows when the car stops in the cross road signals, is almost an involuntary action.  Reason:  - to avoid the group of transgender who are seeking alms.  While I am not against giving some small amounts to the beggars on the road, I had valid reasons to avoid these transgender (atleast, I thought so!)

I pass through this cross road signal on my way to work, every day. Having the luxury of a chauffeur driven car, I normally start on my work the moment I get into the car. Laptop is on, connected to the network through the broadband (thanks to Reliance Netconnect) and I start clearing my mails and plan the day at work. It was one of those days where I was very intently composing a response to a critical email, unaware of the car stopping in the signal.

Suddenly a transgender puts her hand through the window and places it on my head (blessings is what I gather later!).  I was so startled with this suddenness, I almost dropped my laptop. While the person is waiting for me to give some money and here I was so startled, that I froze. After a minute, I took a 2 rupee coin and gave it – but then, it was so vehemently refused and all I could make out with my knowledge of local language is that I am being miserly and bad. Seeing that I am lost and confused – with a considerate tone, the transgender says that minimum is ten rupees.  I still continue to be in my dazed state and pick a ten rupee note, so that I can get off from this situation.   Once the money is paid (it is actually 2+10), the person is off to the next car. I felt that I was being extorted – though it was 12 rupees, the way it was requested (!) for and the suddenness of someone extending their hand into the car with such ease, made me cringe.  It registered in my mind as an unpleasant experience and next day onwards, I am so conscious that I open my laptop only after this signal and keep the windows up.

It is more than six months since I had been into this routine of being ‘careful’ in the signal.   I keep seeing them every day; they cajole/bully the vehicle drivers/passengers, confirming the fact that there are others also in the general public who are uncomfortable with this.  While there are beggars galore in the streets, these transgender are bit different – they are so well decked up (nice clothes, makeup and flowers!) and they demand the money (not beg!).

To be precise, I almost have forgotten about their existence during my growing up years, though when I was a kid – back in my hometown – we had a specific festival celebrated in the village temple which attracts all the transgender to our small sleepy village(it is actually the developing Annamalai University campus in mid 70s). It is the local temple festival (Pasupadeshwarar temple) during summer vacation every year – the transgender come there for two days from all over the state – they spend two days in and around the temple – I remember it is called ‘ARAVAN’ festival.

I vaguely remember the story goes like this (as told by locals) – In Mahabharata (one of the great Indian EPIC), Arjuna’s (one of the pandava princes) demon son -  Aravan is to be sacrificed to Goddess Kali.  This is done to please Goddess Kali so that the Pandavas can win the battle of Gurusekhthra against their cousins Kowravas (100 princes who were brothers).  The precondition is that Aravaan wanted to be married before he was offered to Kali.

As no women wanted to marry a person who is to be sacrificed to God the very next day of their marriage, Lord Krishna took the form of a lady (so, this should be the transgender connection) and married Aravan.

The festival captures this spirit – it is a ten day festival and on the last two days the transgender folks from the nearby towns throng into the temple – day 1: they all are beautifully dressed as the bride to Aravan  Day 2:  their husband is sacrificed to God and they are turned to the hindu widow attire.

With summer holidays underway and the campus so sleepy, this festival was a major timepass – almost all the kids were in and around the temple those ten days  -  watching every small happenings.

I was no exception – used to be always out with my friends………..and that is the time I have observed these transgenders when I was a kid – parents were obviously skeptical that we kids spend so much time watching them and coming up with curious questions on whether they are girls or boys?

Many parents have put in the fear with their children that these transgenders may kidnap them -  but then, I was undeterred – I always sneaked out to watch them, wondering about their way of life!  I got an image that they are nomadic – enjoying their life!  When they arrive at the temple during this festival, they are so well dressed up, laughing all the time, handling the teasing of local thugs, dancing and singing………even for a kid of my age at that time, I could clearly remember that I felt that they were enjoying their life

Over few years when I grew up, I slowly started realizing the challenges the transgenders face – how lowly they are treated by society at large  -  I also started focusing more on my other interests and my festival visits to temple were very limited  -  with family for an hour or two on the festival day.

I almost forgot about the existence of transgender in the years between, till I came across a senior in my classical dance training classes. It happened that the famous guru thanjavur kittappa pillai was our neighbor and there were no excuses resuming my classical dance training with him  -  While the Guru was a very soft and nice person, he was very strict when it came to the discipline and practice sessions  -  he never let one wrong step pass through.  During those strenuous training was when I started noticing the senior in the dance class  – very keen on the classes and was so focused  -  I figured out it was Nataraj ( I have to mention that I am so happy to see the progress Narthaki Natarj had made in these years  -  I just googled his name and was amazed to read about the acheivements! narthaki natarajl)  -   a transgender and a dedicated disciple to the Guru.  I was again inquisitive and use to observe if there is anything I need to notice – apparently, all I saw was complete dedication to the art.

   

That is when it struck me that the transgender are individuals like me, but they have an enormous challenge of establishing themselves as normal human beings – and it kind of settled on me that if not helpful, we got to be empathetic towards them!

All my noble thoughts on being empathetic towards trangender were never once tried and tested in the years in-between till the recent episode  – and I did not even remember about my past noble thoughts, but ended up being averse to the poor ‘alm seeking’ transgender in the cross road signal!

Recently, on one of those busy mornings, I am at the cross roads (Default the car windows are up) and was looking out.  There was a guy sitting in a motor bike just next to the car – I could not see his faceas he wore a helmet  -  but could make out that he should be a guy in his late twenties and probably working for a IT company (he had the Targus Dell laptop backpack).

As the routine goes, the transgender were all around asking for alms  -  one of them came to this guy and asked money  – this guy took a ten rupee note (so, he knows the minimum amount!!) and started talking -  as his demure was too cool and the transgender was smiling and responding, I became curious on what they can be conversing.  I slightly lowered the window to overhear the conversation -  the conversation went this way – this guy enquired about how they are making a livelihood  – I can hear the transgender sharing that it is a tough life as they are not accepted for regular jobs and their families do not accept them  -  the guy listened, but still closed the conversation suggesting that they should reach out to NGOs and find a decent livelihood and not beg on the streets  – he still gave the 10 rupees and said he will not give any more in the coming days -  the transgender again thanked and went away  -  this guy picked up his mobile and started coversing……

It just hit me  -  how natural this guy is  – probably he is  10-15 years younger to me -  probably he never had any so-called ‘noble’ thoughts of being empathetic towards the transgender, but then  -  he treated them as his equal -  as part of the society  – neither was he angry nor was he looking down (sympathetic) with them  -  but I felt he was empathetic!!

He was treating them ‘matter-of-fact’  with such a maturity of the mind.  I felt at that time that there are people who are human and it comes so natural to them to be a human  – they do not have to have noble thoughts and then translate them into action  – they just act!!

I  wished in that beautiful morning that this guy should protect his humanness in the years to come -  he should have a good life and I felt that somewhere in between the growing years, I have more and more noble thoughts, but not real opportunities to test whether they are implementable!

It is the feeling of being blessed to witness something so natural  -  showing me that being noble does not just end in thoughts, but live in these simple actions!

I learnt something new again that day!

Socially!!


It was almost lunch time and there were still five people waiting in the queue…It was a hot afternoon and all were hoping that the lady in the post office(PO) counter will attend to all of us within her lunch time, which was just another 15 minutes away. 

I have always seen the PO women to be very efficient and active…..very short and small built (typical of a middle class Indian women) with specs which is way too big for her small face. As far as I have witnessed during my monthly post office visits, I found that she is the most computer literate in the entire office….I have seen her handling the most busiest counter on all days and in parallel handling cash transactions and also helping her colleagues on their doubts. While on one side, I admire her as the most efficient women, I am also equally wary of her sudden bursts of anger. I have seen her snapping at customers in high voice, making statements like “I have only two hands!! Wait!!”  Nevertheless, I still viewed her as the most efficient person and the most dedicated.

 On that afternoon, I could see that all her colleagues in the other counters have already closed down their counters and started their lunch break.  This lady is still counting money and looking into her terminal. A man rushed in and stood at the end of the queue…the lady sees it and screams “Sir, time aagithe (time over).  You come tomorrow.  I have five people in the queue already and I should go for lunch”.   I was also surprised -  given that it is still another 15 minutes, she has a likely possibility of servicing him also.  But she was very determined .  I felt that this lady is stressed out and is screaming at everyone.

She turns her focus and continues in the same voice to the next customer in line – a middle aged women in front of me - a very well dressed fashionable women at her fifties…the type you may see in those high class boutiques.  The PO lady says – “madam..illi sign maadi!”.   The customer seem to have understood the instruction and started signing on the document.  The PO women jumps from her seat and with a total irritated mood says “madam, alli illa, sign her, madam!…on the dotted line”.  The customer  was embarrassed and told in a low voice   “see, I do not have my reading glasses and I cannot see well”.  Immediately, the PO women goes cool….”same problem for me also madam, I cannot see well if I take the glasses” and takes her specs and extends to the customer and said  “no problem madam, use my specs”.  While the customer hesitated, the PO women insisted it and again said “no problem madam, i can see well with these glasses, it will help you to see and sign correctly”.  The customer was so thankful and accepted the offer and signed off.

I was amazed by the PO women and her social skills -  I can never imagine this happening in any so called customer friendly  foreign banks or even in other shop counters….in the same situation, they would have made the customer feel even more uncomfortable for not able to sign off…..

Kudos, Madam!….You are so  very natural, true to yourself, efficient, screaming at issues and in the same whiff, helping the customer getting their work done.  I am sure I am going to ignore her short outbursts and enjoy witnessing her social skills in my next visits!!

Review – made easy!!


After a looong  time, when the family watched a movie  in a theatre, i was more thrilled about being together than what was going on the screen…….

Ofcourse, I did watch the movie and noticed that i was not as thrilled as many others…..(i already knew pencil and moon smart answer, i did not like the mockery on being poor, i could not stand the melodramatic technical usage of vaccum cleaner on an emergency!)………but then, i was anyways ok with what others liked in it…especially the teenagers where more than happy to quote this movie as an example to their parents…and then by force of habit of going with the flow, i did decide this is a good movie……….  !!

Then, out of the blue, zap comes up this  review on three idiots…on a blog…just could not stop smiling…….that someone took the pain of putting some of my thoughts……..

:)

though i did not feel as  strongly antagonistic as in this review , i felt traces of similar feeling about the movie …….!

Review  -  MADE EASY !!  :) :)

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